# From vacant unit to happy tenant.

> Nolan, the AI leasing agent, answers renters in English or French and books the showing. Try it free on your own listings. Plans from $99 a month.

Source: https://getnolan.ai/ca/

Nolan lists your empty units, touches up their photos, then answers every renter and tenant by phone, text and email, day or night, in English or French. It books showings, takes maintenance requests and brings in your team when it’s urgent.

[Try for free](https://getnolan.ai/ca/signup/)[Book a demo](https://getnolan.ai/ca/demo/)

Trained on your listings in minutes. Call it before you add a card.

(Warm white brick apartment building with black steel windows on a summer afternoon)

1. Posting unit 4B…Posted unit 4BAuto-listing
- KijijiPosted
- KangalouPosted
- Rentals.caPosted

2. Reading a new text…Maya texted at 9:14 p.m.Every text answered **Maya**Hi! Is the 2 bed still free for Nov 1? I have a dog.
3. Checking the details…Checked the detailsPrequalification Unit 4B on**Nov 1**Free Pet policy**dogs**Welcome Income**asked Maya**Meets your rule
4. Writing back…Replied in 40 secondsAnswers in seconds **Maya**Is the 2 bed still free for Nov 1? I have a dog. **Nolan**Yes, 4B is free Nov 1 and dogs are welcome. Want to see it Thursday at 6:30 p.m.?
5. Booking the showing…Showing bookedShowing booking Google Calendar**Thu 6:30 p.m.**· Unit 4B Maya and LenaInvite sent
6. Updating the CRM…Lease marked signedLease tracking **Maya**· Unit 4BSigned Moves in**Nov 1**Unit off the market

1. Answering a call…Jordan called after hoursMaintenance requests **Jordan**There’s water coming through my bathroom ceiling. It won’t stop.
2. Checking how urgent it is…Marked as an emergencyChecks how urgent Active leak**water**Emergency CRM**request #2318**Emergency **Marc**· on call tonightAvailable
3. Answering Jordan…Told Jordan help is comingTenant answers **Jordan**There’s water coming through my bathroom ceiling. **Nolan**This is urgent, Jordan. I’m getting Marc, who handles emergencies for your building, on the line now.
4. Transferring the call…Call transferred to MarcUrgent to a person **Jordan and Marc**On the line Request #2318**water leak**Emergency

Every channel renters use

- Listing sites
- Phone
- Website chat
- Texts
- Email
- Facebook
- Instagram

## Fill your units. Keep your tenants happy. Nolan advertises your units, books visits and answers tenant questions and repair calls.

List units

### Writes your listings. Posts them everywhere.

- Kijiji
- Facebook Marketplace
- Rentals.ca
- Zumper
- Kangalou
- Louer.com

**Nolan · Listing agent**

1. Choosing where your units come from…Imported your spreadsheet
- Spreadsheetunits.csv
- Buildium

2. Reading your vacancies…Found 3 vacant units in your spreadsheet units.csvImported just now UnitBedsSizeRentAreaAvailable **4B**2 bd850 sq ft$2,350PlateauNov 1 **2A**1 bd620 sq ft$1,650RosemontNov 15 **6C**3 bd1,100 sq ft$2,950Mile EndDec 1
3. Writing the listing for unit 4B…Wrote the listing for 4B in English and French Bright 2-bedroom near Parc Laurier, available November 1 Hardwood floors, in-unit laundry and a balcony. 2 bd850 sq ft$2,350Pets welcome Wording checked
4. Posting to 3 sites…Posted on 3 sites
- KijijiPosted
- KangalouPosted
- Rentals.caPosted

5. Waiting for renters…First inquiry 4 minutes later **Maya R. · Kangalou**Is 4B still available? I can visit Thursday. **Nolan**Yes, 4B is available. Thursday at 6:30 p.m. is open. Should I book it for you?

Show online

### Puts your units on your site. Or on ours.

**Nolan · Your website**

1. Adding Nolan to your website…Added to your website **Maple Street Rentals**maplestreetrentals.comAdd to websiteAdded
- Or send it to**Whoever runs your site**Sent to web@maplestreetrentals.com
- Check my site**maplestreetrentals.com/rentals**Found and live

Shows only vacant unitsUpdates itself when a unit rents
2. Showing your vacant units…Your 3 vacant units, in your colours maplestreetrentals.com/rentals **Maple Street Rentals**Available now
- **4B · Plateau**2 bd · $2,350Nov 1Book a visit
- **2A · Rosemont**1 bd · $1,650Nov 15Book a visit
- **6C · Mile End**3 bd · $2,950Dec 1Book a visit

Your brand colourEnglish and FrenchAlso on Google, at getnolan.ai/rentals
3. Maya is looking at 4B…Maya picked a visit time on 4B **4B · Plateau**2 bd · 850 sq ft · $2,350 **Pick a visit time**
- Mon, 6:00 p.m.
- Wed, 5:00 p.m.
- Thu, 6:30 p.m.

NameMaya R.Mobile phone(514) 555-0142 MessageIs parking included?Book my visit Only open times on your calendarName, contact and message. Nothing else.
4. Sending it to Nolan…Booked and answered in 1 minute **Maya R. · Your website**4B · Thursday, 6:30 p.m. with Ana L.In your inbox **Maya R. · Website form**Is parking included? **Nolan · Text**Hi Maya, it’s Nolan from Maple Street Rentals. Parking is $75 a month, one spot behind the building. You’re booked Thursday at 6:30 p.m. with Ana.

Advertise

### Runs ads that find renters. And funds the winners.

- Google
- Meta
- Instagram

**Nolan · Ad studio**

1. Reading your website…Read your brand from your website maplestreetrentals.comRead just now
- Logo**Maple Street Rentals**
- Colours#1F5C4A#F4EFE4#E3A64A
- FontsGeorgia headingsArial text
- VoiceWarmPlain-spokenNeighbourly

2. Gathering what we know about 4B…Gathered everything about 4B 2 bd850 sq ft$2,350/moFree Nov 1Pets welcomeIn-unit laundryBalconyNear Parc Laurier Fromyour spreadsheetyour listingyour website
3. Touching up your photos…Made your photos look their best Before After BrighterStraightenedCropped for each formatNothing added or removed
4. Designing ads in your brand…Designed 24 ads in your brand
- **Dogs welcome here**Book a showing
- **Laundry in the unit**
- **$2,350**2 bd · Free Nov 1
- **Five minutes to the park**
- **See it tonight**
- **Your balcony is waiting**Maple Street Rentals
- **Hardwood, light, space**
- **+16**more

SquareStoryLandscapeYour colours and fontsWording checked
5. Launching on 3 platforms…Launched on 3 platforms
- **Facebook**Feed and Marketplace8 adsLive
- **Instagram**Feed and Stories8 adsLive
- **Google**Search and Maps8 adsLive

$15 a day25 km around the PlateauHousing ad rules applied
6. Watching which ads bring inquiries…Moved your budget to the ads that work AdInquiries this week **Dogs welcome here14**▲ More budget **Five minutes to the park9**▲ More budget **Laundry in the unit6**▲ More budget **Hardwood, light, space + 15 more0**Paused Checked every dayNew versions replace the paused ones

Answer leads

### Answers every lead in minutes. In any language.

**Renter inbox**

1. 11:42 p.m.**4 new tonight**
2. **Maya R.**Les chiens sont acceptés?Answered
3. **Jordan P.**Can I bring my cat?Answered
4. **Lena O.**What’s included in the rent?Answered
5. **Sam D.**Missed call · text sentAnswered

Maya R. · KijijiBonjour! Les chiens sont acceptés? Le 4B est libre en novembre?

- Asking about 4B, from your Kijiji listing
- Pets allowed · free November 1, from your listing
- Replying in French

NolanOui, les chiens sont acceptés et le 4B est libre dès le 1er novembre. Je peux vous le faire visiter jeudi à 18 h 30 ou samedi à 10 h. Quel moment vous convient?

Sent by text

**9 more answered tonight**

Take calls

### No more leads lost to voicemail. Books on the call.

**Incoming callJordan P.**Forwarded from your line · 8:14 p.m.

- Matched 2 units: Maple St, Park Ave
- Showing booked: Thursday, 6:30 p.m.
- Call summary sent to your team

1. Jordan P.Hi, I need a two-bedroom under $2,400. I have a dog.
2. NolanMaple Street and Park Avenue both fit, and dogs are welcome. Want to see Maple Street on Thursday?
3. Jordan P.Thursday works.
4. NolanYou’re booked for Thursday at 6:30 p.m. I’ll text you the details.

Qualify

### Qualifies every renter. Against your criteria.

**Nolan · Qualifying**

1. Checking where 4B is…4B is in Montréal: Quebec rules apply
- Nolan asks
- Which unit
- When they want to move in
- Whether they have pets

- Nolan never asks
- How many people will live there
- Who will live with them
- Children’s ages

Set by Quebec’s human rights commissionFewer questions than in Ontario
2. Asking Maya a few questions…Asked Maya the same questions as everyone
1. When would you like to move in?
2. November 1st
3. Any pets coming with you?
4. Just my cat, Miso

- Unit**4B**
- Move-in**Nov 1**
- Pets**1 cat**
- Cats allowed in 4B

3. Updating your pipeline…Maya is marked qualified **Maya R.**From your website · (514) 555-0142Qualified
1. New
2. Qualified
3. Showing booked
4. Showed
5. Applied
6. Leased

- Unit**4B · Plateau**
- Move-in**Nov 1**
- Showing**Thu, 6:30 p.m. · Ana**

Nolan never approves anyoneYou decide who rents
4. Waiting for the showing…Showing done. Sent your application link. **Ana marked the showing attended**Thursday, 6:30 p.m. · 4BShowed **Nolan · Text**Here is the rental application from Maple Street Rentals for 4B:**Rental application**Your screening providerYour answers and any credit check go straight to the screening provider and Maple Street Rentals, never through this conversation. The same link and words for every renterYour provider, your reports

Book visits

### Books the showing. With the right agent.

**Nolan · Showing scheduler**

1. Checking your team’s calendars…Ana is free Thursday at 6:30 p.m.
- AL**Ana L.**Google CalendarFree Thursday at 6:30 p.m.
- MD**Marc D.**OutlookBusy Thursday evening

2. Finding open times for Maya…Maya picked Thursday at 6:30 p.m.
- Mon, 6:00 p.m.
- Wed, 5:00 p.m.
- Thu, 6:30 p.m.

3. Booking the showing…Showing booked with Ana **Showing booked** Thursday, 6:30 p.m. Maple Street · 2 bedrooms · with Ana L. Added to Ana’s Google Calendar
4. Sending the confirmation…Confirmation sent to Maya **Nolan · Text message**You’re booked for Thursday at 6:30 p.m. at Maple Street. Ana will meet you there.

Follow up

### Fewer no-shows. Fewer lost leads.

- Google Calendar
- Outlook

**Maple Street showing**Text message

1. Wed, 6:30 p.m. Reminder: your Maple Street visit is tomorrow at 6:30 p.m. Still on?
2. Yes, I’ll be there!
3. Thu, 7:30 p.m. Thanks for visiting! How did it go, from 1 to 5?
4. 5
5. 5 stars, thank you Maya! Would you share it in a quick review?
6. **Review Maple Street**Tap to write a review

- **Showing confirmed**Maya R. · Thursday, 6:30 p.m.
- 5 / 5Feedback added to the property report
- **Day 3 · Jordan P. hasn’t booked**Follow-up sent with new showing timesTurned on by you

Triage repairs

### Takes every repair call. Gets your team when it can’t wait.

**Nolan · Maintenance**

1. Answering Lena’s call…Lena called about a leak11:48 p.m. **Lena O. · Phone**Water is coming through my bathroom ceiling. **Nolan**Sorry about that, Lena. Is it still coming in? If you can, turn off the valve under the sink and put towels down.
- Unit**3C · 120 Maple St**
- Call**Answered live**

2. Checking how urgent it is…Checked how urgent it is11:49 p.m.
- **Active leak from the ceiling**Water still coming inUrgent
- **2 photos from Lena**Sent by text

Unit below may be affectedValve turned off
1. New
2. Urgent
3. Your team
4. Done

Can’t wait: a person on your team now
3. Getting the person on call…Got the person on call11:50 p.m. **Handed to your team** Marc D. · on call tonight Called and texted with the details and photos **Nolan · Text to Lena**Marc from Maple Street Rentals is calling you now. **Lena O.**Thank you, that was fast.
1. New
2. Urgent
3. Your team
4. Done

4. Sorting tonight’s other requests…Not urgent? It waits for morning11:56 p.m.
- **Dripping kitchen faucet**Jordan P. · 1B · website chatMorning list

- Tonight**3**
- Urgent**1**
- Morning**2**

Details and photos saved for your team Every request in one inboxYour team decides what’s next

Answer tenants

### Answers tenant questions. From your own rules.

**Nolan · Tenant inbox**

1. Reading tonight’s messages…4 tenant questions tonight9:12 p.m.
- **Lena O. · 3C**Where can my guests park?
- **Sam D. · 6C**What’s the package room code?
- **Maya R. · 2A**Can I paint my bedroom?
- **Jordan P. · 1B**Can I sublet for the summer?

2. Checking your building rules…Answered from your building rules9:13 p.m. **Maya R. · Text**Can I paint my bedroom? **Nolan**Yes, in a light neutral colour, as long as it’s repainted before you move out. **Maya R. · Text**Perfect, thank you! From your building rulesSaved in the conversation
3. Checking with your team…Asked your team when unsure9:15 p.m.
- **Can I sublet for the summer?**Jordan P. · 1BYour turn

**Nolan · Chat to Jordan**Good question. I’ve asked Ana on our team, and she’ll get back to you tomorrow.
1. Asked
2. Your team
3. Answered

3 answered, 1 for your team

Remind rent

### Rent and renewal reminders. Sent on time, followed up.

**Nolan · Rent and renewals**

1. Sending rent reminders…Rent reminders sentOct 28 **Rent is due November 1** Sent to 42 tenants By text and email, at 9:00 a.m., in your words
- Sent**42**
- By text**30**
- By email**12**

Your scheduleEach tenant’s channel
2. Following up on late rent…Followed up on late rentNov 2 **Nolan · Text**Hi Jordan, rent for 1B was due November 1. Can you send it by Friday? **Jordan P.**Sorry! Sending it tomorrow.
- Unit**1B**
- Due**Nov 1**
- Promised**Nov 3**

Noted for your team
3. Asking about renewals…Asked about renewalsMar 1
- **Maya R. · 2A**Lease ends June 30Renewing
- **Sam D. · 6C**Lease ends June 30Moving out
- **Lena O. · 3C**Lease ends July 31Wants to talk

On your scheduleAnswers saved for your team
4. Updating your team’s list…Your team knows what’s comingMar 2 6C · free July 1
- 6C**Ready for Nolan Leasing to post**3 bd · free July 1
- **Call Lena about her renewal**On your team’s list

1. Notice
2. Listed
3. Showings
4. Leased

Announce

### One message to every tenant. Replies answered.

**Nolan · Announcements**

1. Writing the announcement…Wrote the announcementMon, 4:00 p.m. 120 Maple St · 24 units **Water off Tuesday, 9 to 11 a.m. **For pipe repairs. Please fill a jug the night before. The laundry room is off too. TextEmailEach tenant’s own channel
2. Sending to 24 tenants…Sent to every tenantMon, 4:01 p.m.
- Tenants**24**
- By text**19**
- By email**5**

- **Sam D. · 6C**By emailDelivered
- **Jordan P. · 1B**By textDelivered

3. Answering the replies…Answered the repliesMon, 4:20 p.m. **Lena O. · Text**Will the laundry room work? **Nolan**No, it’s off too. Everything’s back by 11 a.m. **Jordan P. · Chat**Can my cleaner still come at 10? 7 replies answered 1 question sent to your team

Report

### See every building at a glance. Leasing and maintenance, ready for owners.

**Nolan · Reports**

- Inbox
- Leads
- Listings
- Showings
- Reports

**Property report**Maple StreetLast 30 days

Inquiries**64**

Showings**23**

Leases signed**6**

Days on market**12**

- Inquiries64
- Showings booked23
- Attended18
- Applications9
- Leases6

Top sources

- Listing emails**46%**
- Phone**31%**
- Website chat**23%**

Maintenance

- Requests**18**
- Urgent, to your team**3**
- Waited for morning**15**

## Two jobs, one assistant. Nolan is there from the day a unit opens up to long after the tenant moves in.

Nolan Leasing

### Fill vacant units

[See Nolan Leasing](https://getnolan.ai/ca/leasing/)

A unit opens up

#### Get renters

- Auto-listing and de-listing
- Ads that optimize themselves
- Listing landing pages
- Listing pages on your site

A renter reaches out

#### Answer and book

- Every call, text, chat and email answered
- Prequalification, by your criteria
- Showings booked with the right agent
- Reminders and confirmations
- Follow-ups until they book

Nolan Residents

### Look after your tenants

[See Nolan Residents](https://getnolan.ai/ca/residents/)

They move in

#### Support tenants

- Tenant questions, from your rules
- Rent reminders and late-rent follow-up
- Renewal reminders and plans
- Announcements to a building

Something breaks

#### Handle maintenance

- Requests on every channel, with photos
- Checks how urgent each one is
- Urgent ones to a person on your team
- The rest waits in your inbox for morning

Under every step
- [One inbox](https://getnolan.ai/ca/inbox-and-pipeline/)
- Learns your business
- English and French
- Wording checked
- Hands off when unsure

Inbox and pipeline

## Every renter, one record. Nolan keeps the conversation, the unit and the showing together, so your team picks up exactly where Nolan left off.

[Book a demo](https://getnolan.ai/ca/demo/)

## Connects to the tools you run on. Works with the software you already use.

- Kijiji
- Rentals.ca
- Zumper
- Facebook Marketplace
- Buildium
- DoorLoop
- Rent Manager
- Yardi Breeze
- Hopem
- Building Stack
- Kompas
- HubSpot
- Google Calendar
- Outlook Calendar (Microsoft 365 and Outlook.com)
- Zapier
- Make

[See every integration](https://getnolan.ai/ca/integrations/)

## Three plans. No setup fee. No per-user fee. Your whole team included.

Essential

Small teams, 1 to 100 doors

**$99**a month, billed yearly

Includes 25 doors, then $4 a door.

Answers, books and follows up with every renter and tenant.

[Try Essential free](https://getnolan.ai/ca/signup/)

Growth

Property managers, up to 500 doors

**$499**a month, billed yearly

Includes 150 doors, then $2.50 a door.

Plugs into your software and reports to your owners.

[Try Growth free](https://getnolan.ai/ca/signup/)

Scale

Portfolios of more than 500 doors

**$1,499**a month, billed yearly

Includes 600 doors, then $2 a door.

A success manager, white label and a security review.

[Try Scale free](https://getnolan.ai/ca/signup/)

Example: a $2,000 unit loses about $66 of rent each day it sits empty. Essential is $99 a month. Call your Nolan free, no card. Add a card to start your 14-day trial; nothing is charged until day 15. Ads add-on on any plan: we run them for you, $99 a month per building with live ads, plus $149 once per building to launch. Texts, emails and chat are never metered. Voice overage $0.28/minute.

[See full pricing](https://getnolan.ai/ca/pricing/)[Book a demo](https://getnolan.ai/ca/demo/)

## Questions before you start.

### What does Nolan do with a maintenance request?

It takes the details and photos on any channel and checks how urgent it is. When it can’t wait, it gets a person on your team right away; the rest waits in your inbox for the morning.

### Does it speak French?

Yes. Nolan speaks Quebec French and English and switches languages whenever a caller does. Our French demo line is 438 839-3121.

### Does it work with my property management software?

Nolan connects to the main property management and CRM tools, and works without one too: import your units from a spreadsheet. Check the integrations page for yours.

### What does getting started involve?

Sign up and give Nolan your website or a spreadsheet of your units. In a few minutes you can call it and hear it answer as you. Start your 14-day trial when you’re ready. Want a hand? Book a free 20-minute call with our team.

### How does the free trial work?

Sign up and call your Nolan free, before you add a card. When you’re ready, add a card to start your 14-day trial. Nothing is charged until day 15, and you can cancel from your account until then. Sales tax is added where it applies.

### Which calendar does it use?

Google Calendar or Outlook. Nolan offers open times within the showing hours you choose, and your other appointments block those times.

## Hear Nolan answer as you, free.

Give Nolan your website. In a few minutes it knows your units and your building rules, and you can call it before you add a card.

[Try for free](https://getnolan.ai/ca/signup/)[Book a demo](https://getnolan.ai/ca/demo/)