# Answers tenant questions. From your own rules. > Nolan answers tenants about parking, packages, rules and rent dates from your building rules, and asks your team when it isn’t sure. Source: https://getnolan.ai/ca/residents/tenant-questions/ Parking, packages, building rules, rent dates. Nolan answers your tenants from the rules and policies you give it, by text, email or chat, and asks your team when it isn’t sure. [Try for free](https://getnolan.ai/ca/signup/)[Book a demo](https://getnolan.ai/ca/demo/) ## How do you answer tenant questions without adding staff? Give Nolan your building rules and policies. It answers tenants’ questions about parking, packages, rules and rent dates by text, email or chat, day or night, in English or French. When it isn’t sure, it tells the tenant it is checking and asks your team. It never makes up a rule. Updated October 27, 2026 ## What it does - **Knows each building**: Parking, packages, laundry, pets, renovations: the rules you give it. - **Every channel**: Text, email and chat, day or night, in English or French. - **Asks when unsure**: Tells the tenant it is checking, and puts the question on your team’s list. - **Learns your business**: Add a rule once and every tenant gets the same answer. ## How does it work? 1. **Add your rules**: Paste your building rules, policies and FAQs, building by building. 2. **Tell your tenants**: Share the number, email and chat they can use for questions. 3. **Questions get answered**: Saved in each conversation. Anything new goes to your team. ## An example, start to finish Four questions in one evening 1. 9:12 p.m. Lena asks where guests can park; Sam asks for the package room code. 2. 9:13 p.m. Maya asks if she can paint her bedroom. Nolan answers from your rules: yes, a light neutral colour, repainted before move-out. 3. 9:15 p.m. Jordan asks about subletting for the summer. Your rules don’t say, so Nolan tells him Ana will reply tomorrow. 4. Next morning Your team sees three answered and one waiting for them. ## What your team sees The day’s questions and how each was answered. - **Answered for you**: Each question and the rule Nolan answered from. - **Only what needs you**: Questions Nolan wasn’t sure of, on your list. - **Each tenant’s history**: Every conversation on the tenant’s page. ## At a glance | Detail | Nolan | | --- | --- | | Answers from | The building rules and policies you give it | | Topics | Parking, packages, laundry, pets, renovations, rent dates | | Channels | Text, email and chat, day or night | | Languages | English or French, in the tenant’s language | | When unsure | Tells the tenant it is checking and asks your team | | Your team sees | Each question, the rule used and only what needs you | ## Who it’s for - Offices answering the same tenant questions every day - Companies with tenants who write after hours - Teams with different rules in each building ## What it doesn’t do - It never makes up a rule. What your rules don’t cover goes to your team. - It doesn’t give legal advice to tenants. - It doesn’t change lease terms or grant exceptions. ## Other ways to do it | Option | How it works | The catch | | --- | --- | --- | | Office phone and email | Your team answers during office hours. | The same questions all day, and evenings wait. | | A tenant portal FAQ | Tenants look up answers themselves. | Few tenants read it, and it can’t answer a follow-up. | | Nolan | Answers each question from your rules, on the tenant’s channel, and asks you when unsure. | Only as good as the rules you give it; new answers are one rule away. | ## What it costs Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee. [See every plan](https://getnolan.ai/ca/pricing/) ## Guides and tools on this topic - [Should an AI Leasing Agent Say It Is an AI in Canada? (2026)](https://getnolan.ai/ca/resources/should-ai-leasing-agents-disclose-they-are-ai/) What Canada's privacy commissioners, the Competition Act and Quebec's Law 25 mean for AI that talks to renters, and how to announce recorded calls. - [Trust and safety](https://getnolan.ai/ca/trust/) ## Questions before you start ### What can tenants ask Nolan? Anything about their building: parking, packages, rules, rent dates. Nolan answers from the rules and policies you give it, and asks your team when it isn’t sure. ### What if a tenant asks something Nolan doesn’t know? It says so, tells the tenant someone will get back to them, and puts the question on your team’s list. It never makes up a rule. ### Does it answer in French? Yes. Tenants get answers in English or French, in the language they wrote in. ### Can my team see what Nolan told a tenant? Yes. Every conversation is saved on the tenant’s page, next to their unit and their requests. ### How do I give Nolan our rules? Paste your building rules, policies and FAQs, building by building. Add a rule once and every tenant gets the same answer. ### Can different buildings have different answers? Yes. Nolan answers each tenant from their own building’s rules. ### Does it handle repair requests too? Yes. A question that turns out to be a repair becomes a request, with its urgency checked. ### What does it cost? Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee. ## Fewer “quick questions” for your team. Add one building’s rules and see what Nolan answers. [Try for free](https://getnolan.ai/ca/signup/)[Book a demo](https://getnolan.ai/ca/demo/)