# Fewer no-shows. Fewer lost leads.

> Nolan confirms every showing the day before, asks how it went, invites happy renters to review you and follows up with renters who haven’t booked.

Source: https://getnolan.ai/leasing/follow-up/

Nolan reminds renters the day before their visit, asks how it went afterwards, invites happy renters to leave a review and follows up with anyone who hasn’t booked yet.

[Try for free](https://getnolan.ai/signup/)[Book a demo](https://getnolan.ai/demo/)

## How do you reduce rental showing no-shows?

Confirm every showing the day before and follow up with renters who go quiet. Nolan texts a reminder before each visit and asks the renter to confirm, asks how the visit went afterwards, invites happy renters to leave a review and, if you turn it on, offers new showing times to renters who haven’t booked.

Updated October 27, 2026

## What it does

- **Reminds and confirms**: The day before, by text, with a quick “Still on?”.
- **Asks how it went**: A score from 1 to 5 after each visit, saved to the property report.
- **Asks for reviews**: Renters who loved the visit get a link to review you.
- **Follows up until they book**: Renters who went quiet get new showing times. You turn it on.

## How does it work?

1. **A showing is booked**: By Nolan or by your team. Either way, Nolan knows about it.
2. **Reminders go out**: The day before, by text, asking the renter to confirm.
3. **Nolan follows up**: After the visit for feedback, and later for anyone who hasn’t booked.

## An example, start to finish One showing, before and after

1. Wednesday, 6 p.m. Nolan texts Jordan about Thursday’s showing at 2A and asks him to confirm. He does.
2. Thursday, 6 p.m. Your agent drives over knowing Jordan is coming.
3. Thursday, 8 p.m. Nolan asks how the visit went. Jordan gives it 5 out of 5 and is invited to leave a review.
4. A week later Another renter who never booked gets new showing times, because you turned follow-ups on.

## What your team sees

Who confirmed, how each visit went and who got a nudge.

- **Confirmed showings**: Who confirmed and who hasn’t, before your agent drives over.
- **Visit ratings**: Feedback rolls into the property report for owners.
- **Follow-ups sent**: Who got new showing times, and when.

## At a glance

| Detail | Nolan |
| --- | --- |
| Reminder | The day before the showing, by text, asking to confirm |
| After the visit | Asks how it went; feedback goes in the property report |
| Reviews | Invites happy renters to review you |
| Renters who go quiet | New showing times, only if you turn it on |
| Opt-out | A renter who says stop gets no more messages |
| Your team sees | Who confirmed, how each visit went, who got a nudge |

## Who it’s for

- Agents who drive to showings where no one comes
- Teams that lose renters who asked once and went quiet
- Property managers who report showing activity to owners

## What it doesn’t do

- It doesn’t keep messaging renters who said stop.
- It doesn’t follow up with renters who haven’t booked until you turn that on.
- It doesn’t post reviews for anyone. Renters write their own.

## Other ways to do it

| Option | How it works | The catch |
| --- | --- | --- |
| No reminder | Book the showing and hope. | No-shows waste agents’ evenings. |
| Texts by hand | Agents text each renter the day before. | Forgotten on busy days, and nothing recorded. |
| Nolan | Reminders, visit feedback, review invitations and follow-ups, on a schedule. | Follow-ups to renters who haven’t booked are off until you choose them. |

## What it costs

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

[See every plan](https://getnolan.ai/pricing/)

## Guides and tools on this topic

- [How to Reduce Rental Showing No-Shows (2026)](https://getnolan.ai/resources/reduce-rental-showing-no-shows/) Why renters miss showings and what cuts no-shows: faster booking, text reminders, pre-qualification, self-guided tours and after-hours coverage.
- [How Do You Text Rental Prospects Legally? 10DLC and TCPA Rules (2026)](https://getnolan.ai/resources/text-rental-prospects-legally/) Why unregistered business texts get blocked, what 10DLC registration costs and takes, and the FCC rules for replies, reminders, marketing texts and STOP.

## Questions before you start

### When does the reminder go out?

The day before the showing, by text, asking the renter to confirm.

### Will it keep messaging renters who aren’t interested?

Follow-ups to renters who haven’t booked are off until you turn them on.

### Where does visit feedback go?

Into the property report, so you and your owners can see how showings went.

### Can I change when the reminder goes out?

Reminders go out the day before, by text. Renters who reply to move the visit get new times.

### Do owners see how showings went?

Yes. Visit feedback goes into the property report you send your owners.

### Is it legal to text renters?

Replying to a renter who contacted you is the common case; Nolan honors every stop request. See our guide on texting renters.

### What does it cost?

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

## Every showing confirmed. Every lead followed up.

Turn on reminders and see who confirms before your agent drives over.

[Try for free](https://getnolan.ai/signup/)[Book a demo](https://getnolan.ai/demo/)