# Qualifies every renter. Against your criteria. > Nolan asks every renter the same questions, only the ones allowed in your state, then sends your application link. You decide who rents. Source: https://getnolan.ai/leasing/qualify/ Nolan asks every renter the same questions, and only the ones allowed where the unit is. After the showing it sends your application link. It never approves anyone: you decide who rents. [Try for free](https://getnolan.ai/signup/)[Book a demo](https://getnolan.ai/demo/) ## How do you prequalify renters without breaking fair housing rules? Ask every renter the same questions, and only the ones allowed where the unit is. Nolan does that on every channel and never asks about income. After the showing it sends your application link. It never approves anyone; your team decides who rents. Updated October 27, 2026 ## What it does - **The same questions for everyone**: Every renter, every channel, the same words. Your criteria, applied evenly. - **Rules by state**: It checks where the unit is, and never asks about income. - **Sends your application link**: After the showing. The same link and words for every renter. - **You decide who rents**: Nolan never approves or rejects anyone. Screening stays with your provider. ## How does it work? 1. **Set your criteria**: Move-in dates, pets, the unit’s rules. Nolan keeps to what the state allows. 2. **Renters answer**: In the conversation, on the channel they used. Answers go on their record. 3. **The application goes out**: After the showing, to your screening provider. Reports go to you, never through the conversation. ## An example, start to finish Two renters ask about the same unit 1. Tuesday Both write about 2A. Nolan asks each the same questions: move-in date and pets. 2. Tuesday One asks whether social assistance counts as income. Nolan says the team reviews applications and passes the question on. 3. Thursday Both visit. Each gets your application link the same evening, with the same words. 4. Friday Applications reach your screening provider. Your team decides. ## What your team sees Every renter on your pipeline, with their answers on the card. - **Answers on the card**: Unit, move-in date and pets, next to the showing. - **The pipeline**: New, qualified, showing booked, showed, applied, leased. - **Your decision**: Nolan sends the link. Your team decides who rents. ## At a glance | Detail | Nolan | | --- | --- | | Questions | The same for every renter, only those allowed in the unit’s state | | Where answers go | On the renter’s card in your pipeline | | Application | Your link, sent after the showing, the same words for everyone | | Credit checks | Stay with your screening provider, never in the conversation | | Who decides | Your team, always | | Tested on | 54 hard renter scenarios, about 400 conversations | ## Who it’s for - Teams that want every renter treated the same way, on record - Companies renting in more than one state or city - Agents who spend showings on renters who don’t fit the unit’s rules ## What it doesn’t do - It never approves or rejects a renter. - It doesn’t run credit or background checks. - It doesn’t ask about income source, family, children or anything the rules don’t allow. ## Other ways to do it | Option | How it works | The catch | | --- | --- | --- | | Ask informally | Each agent asks what they think matters, by phone or text. | Questions differ from renter to renter, which is where complaints start. | | A form before the showing | Renters fill a form before they can book. | Many renters drop off, and forms often ask too much. | | Nolan | The same allowed questions in the conversation, answers on the card, your link after the showing. | Accommodation requests and judgment calls still go to your team. | ## What it costs Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee. [See every plan](https://getnolan.ai/pricing/) ## Guides and tools on this topic - [What Can a Landlord Ask a Rental Applicant in Massachusetts? (2026)](https://getnolan.ai/resources/what-landlords-can-ask-tenants-massachusetts/) What Massachusetts landlords and leasing agents may ask on a first call, on the application and in screening, plus the no-fee, deposit and CORI rules. - [What Can a Landlord Ask a Rental Applicant in California? (2026)](https://getnolan.ai/resources/what-landlords-can-ask-tenants-california/) What California landlords and leasing agents may ask on a first call, on the application and in screening, plus fee, deposit and criminal history rules. - [New York Tenant Screening Laws for Landlords (2026)](https://getnolan.ai/resources/what-landlords-can-ask-tenants-new-york/) What New York landlords may ask on a first call and application, the $20 check fee cap, voucher rules, housing court and NYC Fair Chance Housing limits. - [Tenant screening laws](https://getnolan.ai/resources/tenant-screening-laws/) - [What can I ask a tenant?](https://getnolan.ai/resources/what-can-i-ask-a-tenant/) ## Questions before you start ### Does Nolan approve or reject renters? No. Nolan never approves anyone. It asks the same questions, records the answers and sends your application link. You decide who rents. ### Does Nolan ask about income? No. Nolan never asks what a renter earns, who pays the rent or how much assistance they receive. Income checks stay with your screening provider. ### Does the credit check go through Nolan? No. Answers and any credit check go straight to your screening provider and to you, never through the conversation. ### Is it safe under fair housing law? Nolan was tested on 54 hard renter scenarios, about 400 conversations, including voucher, income and disability questions. Accommodation requests go to your team. ### Can I add my own criteria? Yes: move-in dates, pets and the unit’s rules. Nolan keeps to what the state allows and won’t ask anything else. ### Which screening providers does it work with? Any provider with an application link. Nolan sends your link; reports go from the provider to you. ### What happens with an accommodation request? Nolan doesn’t decide it. It records the request and passes it to your team. ### What does it cost? Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee. ## The same fair questions, every time. Set your criteria and hear Nolan ask them before you add a card. [Try for free](https://getnolan.ai/signup/)[Book a demo](https://getnolan.ai/demo/)