# Takes every repair call. Gets your team when it can’t wait. > Nolan answers tenant repair calls day or night, checks how urgent each one is and gets your on-call person when it can’t wait. Source: https://getnolan.ai/residents/maintenance/ Nolan takes the details and photos on any channel and checks how urgent it is. When it can’t wait, it gets a person on your team right away. The rest waits in your inbox for the morning. [Try for free](https://getnolan.ai/signup/)[Book a demo](https://getnolan.ai/demo/) ## What happens when a tenant calls about a repair at night? Nolan answers, takes the details and photos, and checks how urgent it is. When it can’t wait, like an active leak, it gets the person on call on your team right away and tells the tenant who is coming. Anything that can wait goes to your inbox for the morning, with everything your team needs. Updated October 27, 2026 ## What it does - **Requests on every channel**: Calls, texts, chat and email, with photos. - **Checks how urgent it is**: Asks the right questions and gives simple safety steps while the tenant waits. - **Urgent ones to a person**: Calls and texts the person on call, with the details and photos. - **The rest waits for morning**: On your morning list, in one inbox. Your team decides what’s next. ## How does it work? 1. **Tell Nolan who is on call**: Who to reach each night, and how. 2. **Tenants reach Nolan**: On your maintenance line, by text, chat or email, day or night. 3. **The right person hears**: Urgent ones right away. Everything else on the morning list. ## An example, start to finish Two requests in one night 1. 11:48 p.m. Lena calls: water is coming through her bathroom ceiling. Nolan asks where, how much and for a photo. 2. 11:51 p.m. An active leak can’t wait. Nolan alerts your team with the photo and tells Lena the team has been told. 3. 1:20 a.m. Sam texts that the kitchen faucet drips. Nolan takes the details and tells him the team will follow up in the morning. 4. 8:00 a.m. Your team finds the faucet on the morning list, with the unit, the photo and what Sam said. ## What your team sees Tonight’s requests, sorted, each with details and photos saved. - **What can’t wait**: Handed to the person on call, with the tenant’s photos. - **The morning list**: Everything that can wait, in one inbox. - **Every request saved**: The unit, the channel and what the tenant said. ## At a glance | Detail | Nolan | | --- | --- | | Channels | Calls, texts, emails and chat, day or night | | Takes | The unit, what’s wrong and photos | | Urgency | Checked on every request | | When it can’t wait | Alerts your team right away, by text and email, with the request | | When it can wait | In your inbox for the morning, details saved | | Who fixes it | Your team decides who and when | ## Who it’s for - Property managers whose on-call phone rings for everything - Teams replacing an after-hours answering service - Companies that want every request saved with photos ## What it doesn’t do - It doesn’t send a contractor. Your team decides who fixes it and when. - It doesn’t replace 911. Tenants in danger are told to call emergency services first. - It doesn’t promise a time for the repair. ## Other ways to do it | Option | How it works | The catch | | --- | --- | --- | | An on-call phone | One person takes every after-hours call. | Woken up for dripping faucets, and nothing written down. | | After-hours answering service | A live agent takes a message and may page your team. | Billed per call or minute, no photos, and urgency judged from a script. | | Nolan | Every request taken with photos, urgency checked, your team alerted at night only when it can’t wait. | Your team still does the repair and decides who goes. | ## What it costs Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee. [See every plan](https://getnolan.ai/pricing/) ## Guides and tools on this topic - [AI Leasing Agent vs Answering Service vs Call Center (2026)](https://getnolan.ai/resources/ai-leasing-agent-vs-answering-service/) Prices for answering services, leasing call centers, call analytics and AI leasing agents, worked on one workload, plus what to test before you buy. ## Questions before you start ### What does Nolan do with a maintenance request? It takes the details and photos on any channel and checks how urgent it is. When it can’t wait, it gets a person on your team right away; the rest waits in your inbox for the morning. ### Does Nolan send a contractor? No. Nolan takes the request and gets the right person on your team. Your team decides who fixes it and when. ### Is it a replacement for an after-hours answering service? It does the same first job, answering every call, and also checks how urgent it is, saves photos and sorts the morning list. ### What counts as urgent? Things that can’t wait for morning, like an active leak or no heat in winter. Anyone in danger is told to call 911 first. ### How does my team hear about an emergency? By text to your team’s mobile and by email to your notice addresses, the moment the request comes in, with a link to it. ### Can tenants send photos? Yes, by text or email. The photos are saved on the request. ### What does it cost? Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee. ## Sleep through the dripping faucets. Only the calls that can’t wait reach your team at night. [Try for free](https://getnolan.ai/signup/)[Book a demo](https://getnolan.ai/demo/)