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Qualifies every renter. Against your criteria.

Nolan asks every renter the same questions, and only the ones allowed where the unit is. After the showing it sends your application link. It never approves anyone: you decide who rents.

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Fill your units. Keep your tenants happy. Nolan advertises your units, books visits and answers tenant questions and repair calls.

Qualify

Qualifies every renter. Against your criteria.

Nolan · Qualifying

  1. Checking where 4B is…4B is in Boston, Massachusetts

    • Nolan asks
    • Which unit
    • When they want to move in
    • How many people will live there
    • Whether they have pets
    • Nolan never asks
    • What their income is
    • Who pays the rent
    • How much assistance they receive

    The same questions in every stateNever asks about income

  2. Asking Maya a few questions…Asked Maya the same questions as everyone

    1. When would you like to move in?
    2. November 1st
    3. Any pets coming with you?
    4. Just my cat, Miso
    • Unit4B
    • Move-inNov 1
    • Pets1 cat
    • Household1 person
    • Cats allowed in 4B

  3. Updating your pipeline…Maya is marked qualified

    Maya R.From your website · (617) 555-0142Qualified

    1. New
    2. Qualified
    3. Showing booked
    4. Showed
    5. Applied
    6. Leased
    • Unit4B · South End
    • Move-inNov 1
    • ShowingThu, 6:30 p.m. · Ana

    Nolan never approves anyoneYou decide who rents

  4. Waiting for the showing…Showing done. Sent your application link.

    Ana marked the showing attendedThursday, 6:30 p.m. · 4BShowed

    Nolan · EmailHere is the rental application from Maple Street Rentals for 4B:Rental applicationYour screening providerYour answers and any screening go straight to the screening provider and Maple Street Rentals, never through this conversation.

    The same link and words for every renterYour provider, your reports

The short answer

How do you prequalify renters without breaking fair housing rules?

Ask every renter the same questions, and only the ones allowed where the unit is. Nolan does that on every channel and never asks about income. After the showing it sends your application link. It never approves anyone; your team decides who rents.

Updated October 27, 2026

What it does

  • The same questions for everyone

    Every renter, every channel, the same words. Your criteria, applied evenly.

  • Rules by state

    It checks where the unit is, and never asks about income.

  • Sends your application link

    After the showing. The same link and words for every renter.

  • You decide who rents

    Nolan never approves or rejects anyone. Screening stays with your provider.

How does it work?

  1. Set your criteria

    Move-in dates, pets, the unit’s rules. Nolan keeps to what the state allows.

  2. Renters answer

    In the conversation, on the channel they used. Answers go on their record.

  3. The application goes out

    After the showing, to your screening provider. Reports go to you, never through the conversation.

An example, start to finish Two renters ask about the same unit

  1. Tuesday

    Both write about 2A. Nolan asks each the same questions: move-in date and pets.

  2. Tuesday

    One asks whether social assistance counts as income. Nolan says the team reviews applications and passes the question on.

  3. Thursday

    Both visit. Each gets your application link the same evening, with the same words.

  4. Friday

    Applications reach your screening provider. Your team decides.

What your team sees

Every renter on your pipeline, with their answers on the card.

  • Answers on the card

    Unit, move-in date and pets, next to the showing.

  • The pipeline

    New, qualified, showing booked, showed, applied, leased.

  • Your decision

    Nolan sends the link. Your team decides who rents.

At a glance

DetailNolan
QuestionsThe same for every renter, only those allowed in the unit’s state
Where answers goOn the renter’s card in your pipeline
ApplicationYour link, sent after the showing, the same words for everyone
Credit checksStay with your screening provider, never in the conversation
Who decidesYour team, always
Tested on54 hard renter scenarios, about 400 conversations

Who it’s for

  • Teams that want every renter treated the same way, on record
  • Companies renting in more than one state or city
  • Agents who spend showings on renters who don’t fit the unit’s rules

What it doesn’t do

  • It never approves or rejects a renter.
  • It doesn’t run credit or background checks.
  • It doesn’t ask about income source, family, children or anything the rules don’t allow.

Other ways to do it

OptionHow it worksThe catch
Ask informallyEach agent asks what they think matters, by phone or text.Questions differ from renter to renter, which is where complaints start.
A form before the showingRenters fill a form before they can book.Many renters drop off, and forms often ask too much.
NolanThe same allowed questions in the conversation, answers on the card, your link after the showing.Accommodation requests and judgment calls still go to your team.

What it costs

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

See every plan

Guides and tools on this topic

Questions before you start

Does Nolan approve or reject renters?

No. Nolan never approves anyone. It asks the same questions, records the answers and sends your application link. You decide who rents.

Does Nolan ask about income?

No. Nolan never asks what a renter earns, who pays the rent or how much assistance they receive. Income checks stay with your screening provider.

Does the credit check go through Nolan?

No. Answers and any credit check go straight to your screening provider and to you, never through the conversation.

Is it safe under fair housing law?

Nolan was tested on 54 hard renter scenarios, about 400 conversations, including voucher, income and disability questions. Accommodation requests go to your team.

Can I add my own criteria?

Yes: move-in dates, pets and the unit’s rules. Nolan keeps to what the state allows and won’t ask anything else.

Which screening providers does it work with?

Any provider with an application link. Nolan sends your link; reports go from the provider to you.

What happens with an accommodation request?

Nolan doesn’t decide it. It records the request and passes it to your team.

What does it cost?

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

The same fair questions, every time.

Set your criteria and hear Nolan ask them before you add a card.

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