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Answers tenant questions. From your own rules.

Parking, packages, building rules, rent dates. Nolan answers your tenants from the rules and policies you give it, by text, email or chat, and asks your team when it isn’t sure.

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Fill your units. Keep your tenants happy. Nolan advertises your units, books visits and answers tenant questions and repair calls.

Answer tenants

Answers tenant questions. From your own rules.

Nolan · Tenant inbox

  1. Reading tonight’s messages…4 tenant questions tonight9:12 p.m.

    • Lena O. · 3CWhere can my guests park?
    • Sam D. · 6CWhat’s the package room code?
    • Maya R. · 2ACan I paint my bedroom?
    • Jordan P. · 1BCan I sublet for the summer?

  2. Checking your building rules…Answered from your building rules9:13 p.m.

    Maya R. · TextCan I paint my bedroom?

    NolanYes, in a light neutral color, as long as it’s repainted before you move out.

    Maya R. · TextPerfect, thank you!

    From your building rulesSaved in the conversation

  3. Checking with your team…Asked your team when unsure9:15 p.m.

    • Can I sublet for the summer?Jordan P. · 1BYour turn

    Nolan · Chat to JordanGood question. I’ve asked Ana on our team, and she’ll get back to you tomorrow.

    1. Asked
    2. Your team
    3. Answered
    3 answered, 1 for your team

The short answer

How do you answer tenant questions without adding staff?

Give Nolan your building rules and policies. It answers tenants’ questions about parking, packages, rules and rent dates by text, email or chat, day or night. When it isn’t sure, it tells the tenant it is checking and asks your team. It never makes up a rule.

Updated October 27, 2026

What it does

  • Knows each building

    Parking, packages, laundry, pets, renovations: the rules you give it.

  • Every channel

    Text, email and chat, day or night.

  • Asks when unsure

    Tells the tenant it is checking, and puts the question on your team’s list.

  • Learns your business

    Add a rule once and every tenant gets the same answer.

How does it work?

  1. Add your rules

    Paste your building rules, policies and FAQs, building by building.

  2. Tell your tenants

    Share the number, email and chat they can use for questions.

  3. Questions get answered

    Saved in each conversation. Anything new goes to your team.

An example, start to finish Four questions in one evening

  1. 9:12 p.m.

    Lena asks where guests can park; Sam asks for the package room code.

  2. 9:13 p.m.

    Maya asks if she can paint her bedroom. Nolan answers from your rules: yes, a light neutral colour, repainted before move-out.

  3. 9:15 p.m.

    Jordan asks about subletting for the summer. Your rules don’t say, so Nolan tells him Ana will reply tomorrow.

  4. Next morning

    Your team sees three answered and one waiting for them.

What your team sees

The day’s questions and how each was answered.

  • Answered for you

    Each question and the rule Nolan answered from.

  • Only what needs you

    Questions Nolan wasn’t sure of, on your list.

  • Each tenant’s history

    Every conversation on the tenant’s page.

At a glance

DetailNolan
Answers fromThe building rules and policies you give it
TopicsParking, packages, laundry, pets, renovations, rent dates
ChannelsText, email and chat, day or night
LanguagesThe tenant’s language
When unsureTells the tenant it is checking and asks your team
Your team seesEach question, the rule used and only what needs you

Who it’s for

  • Offices answering the same tenant questions every day
  • Companies with tenants who write after hours
  • Teams with different rules in each building

What it doesn’t do

  • It never makes up a rule. What your rules don’t cover goes to your team.
  • It doesn’t give legal advice to tenants.
  • It doesn’t change lease terms or grant exceptions.

Other ways to do it

OptionHow it worksThe catch
Office phone and emailYour team answers during office hours.The same questions all day, and evenings wait.
A tenant portal FAQTenants look up answers themselves.Few tenants read it, and it can’t answer a follow-up.
NolanAnswers each question from your rules, on the tenant’s channel, and asks you when unsure.Only as good as the rules you give it; new answers are one rule away.

What it costs

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

See every plan

Guides and tools on this topic

Questions before you start

What can tenants ask Nolan?

Anything about their building: parking, packages, rules, rent dates. Nolan answers from the rules and policies you give it, and asks your team when it isn’t sure.

What if a tenant asks something Nolan doesn’t know?

It says so, tells the tenant someone will get back to them, and puts the question on your team’s list. It never makes up a rule.

Can my team see what Nolan told a tenant?

Yes. Every conversation is saved on the tenant’s page, next to their unit and their requests.

How do I give Nolan our rules?

Paste your building rules, policies and FAQs, building by building. Add a rule once and every tenant gets the same answer.

Can different buildings have different answers?

Yes. Nolan answers each tenant from their own building’s rules.

Does it handle repair requests too?

Yes. A question that turns out to be a repair becomes a request, with its urgency checked.

What does it cost?

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

Fewer “quick questions” for your team.

Add one building’s rules and see what Nolan answers.

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