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Nolan LeasingFill vacant unitsNolan ResidentsLook after tenants

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Look after your tenants. Questions, repairs, rent and notices, on every channel.

  • Triages repair calls, day and night
  • Answers tenant questions
  • Rent reminders and notices
Try for freeBook a demo

Fill your units. Keep your tenants happy. Nolan advertises your units, books visits and answers tenant questions and repair calls.

Triage repairs

Takes every repair call. Gets your team when it can’t wait.

More on Triage repairs

Nolan · Maintenance

  1. Answering Lena’s call…Lena called about a leak11:48 p.m.

    Lena O. · PhoneWater is coming through my bathroom ceiling.

    NolanSorry about that, Lena. Is it still coming in? If you can, turn off the valve under the sink and put towels down.

    • Unit3C · 120 Maple St
    • CallAnswered live

  2. Checking how urgent it is…Checked how urgent it is11:49 p.m.

    • Active leak from the ceilingWater still coming inUrgent
    • 2 photos from LenaSent by text

    Unit below may be affectedValve turned off

    1. New
    2. Urgent
    3. Your team
    4. Done
    Can’t wait: a person on your team now

  3. Getting the person on call…Got the person on call11:50 p.m.

    Handed to your team

    Marc D. · on call tonight

    Called and texted with the details and photos

    Nolan · Text to LenaMarc from Maple Street Rentals is calling you now.

    Lena O.Thank you, that was fast.

    1. New
    2. Urgent
    3. Your team
    4. Done

  4. Sorting tonight’s other requests…Not urgent? It waits for morning11:56 p.m.

    • Dripping kitchen faucetJordan P. · 1B · website chatMorning list
    • Tonight3
    • Urgent1
    • Morning2
    Details and photos saved for your team

    Every request in one inboxYour team decides what’s next

Answer tenants

Answers tenant questions. From your own rules.

More on Answer tenants

Nolan · Tenant inbox

  1. Reading tonight’s messages…4 tenant questions tonight9:12 p.m.

    • Lena O. · 3CWhere can my guests park?
    • Sam D. · 6CWhat’s the package room code?
    • Maya R. · 2ACan I paint my bedroom?
    • Jordan P. · 1BCan I sublet for the summer?

  2. Checking your building rules…Answered from your building rules9:13 p.m.

    Maya R. · TextCan I paint my bedroom?

    NolanYes, in a light neutral color, as long as it’s repainted before you move out.

    Maya R. · TextPerfect, thank you!

    From your building rulesSaved in the conversation

  3. Checking with your team…Asked your team when unsure9:15 p.m.

    • Can I sublet for the summer?Jordan P. · 1BYour turn

    Nolan · Chat to JordanGood question. I’ve asked Ana on our team, and she’ll get back to you tomorrow.

    1. Asked
    2. Your team
    3. Answered
    3 answered, 1 for your team

Remind rent

Rent and renewal reminders. Sent on time, followed up.

More on Remind rent

Nolan · Rent and renewals

  1. Sending rent reminders…Rent reminders sentOct 28

    Rent is due November 1

    Sent to 42 tenants

    By text and email, at 9:00 a.m., in your words
    • Sent42
    • By text30
    • By email12

    Your scheduleEach tenant’s channel

  2. Following up on late rent…Followed up on late rentNov 2

    Nolan · TextHi Jordan, rent for 1B was due November 1. Can you send it by Friday?

    Jordan P.Sorry! Sending it tomorrow.

    • Unit1B
    • DueNov 1
    • PromisedNov 3
    Noted for your team

  3. Asking about renewals…Asked about renewalsMar 1

    • Maya R. · 2ALease ends June 30Renewing
    • Sam D. · 6CLease ends June 30Moving out
    • Lena O. · 3CLease ends July 31Wants to talk

    On your scheduleAnswers saved for your team

  4. Updating your team’s list…Your team knows what’s comingMar 2

    6C · free July 1
    • 6CReady for Nolan Leasing to post3 bd · free July 1
    • Call Lena about her renewalOn your team’s list
    1. Notice
    2. Listed
    3. Showings
    4. Leased

Announce

One message to every tenant. Replies answered.

More on Announce

Nolan · Announcements

  1. Writing the announcement…Wrote the announcementMon, 4:00 p.m.

    120 Maple St · 24 units
    Water off Tuesday, 9 to 11 a.m. For pipe repairs. Please fill a jug the night before. The laundry room is off too.

    TextEmailEach tenant’s own channel

  2. Sending to 24 tenants…Sent to every tenantMon, 4:01 p.m.

    • Tenants24
    • By text19
    • By email5
    • Sam D. · 6CBy emailDelivered
    • Jordan P. · 1BBy textDelivered

  3. Answering the replies…Answered the repliesMon, 4:20 p.m.

    Lena O. · TextWill the laundry room work?

    NolanNo, it’s off too. Everything’s back by 11 a.m.

    Jordan P. · ChatCan my cleaner still come at 10?

    7 replies answered

    1 question sent to your team

The short answer

What does an AI assistant for tenants do?

Nolan Residents answers your tenants for you. It answers their questions from your building rules, takes repair requests on any channel and checks how urgent each one is, sends rent and renewal reminders, and sends notices to a whole building. Urgent repairs go straight to a person on your team.

Updated October 27, 2026

An example, start to finish One week in a 120-unit building

  1. Monday

    Twelve tenants ask about parking, packages and the gym. Nolan answers eleven from your rules and puts one on your list.

  2. Tuesday, 11:48 p.m.

    A leak through a ceiling. Nolan takes photos, judges it urgent and alerts your team by text and email.

  3. Wednesday

    A water shut-off notice goes to every tenant on their own channel; Nolan answers the replies.

  4. The 28th

    Rent reminders go out. On the 3rd, late tenants get a polite follow-up and their answers land on your list.

At a glance

DetailNolan
What it doesTakes repair requests and checks urgency, answers tenant questions, sends rent reminders and notices
ChannelsPhone, text, email and chat
HoursDay and night, every day
LanguagesThe tenant’s language
Urgent repairsYour team is alerted right away, by text and email
Payments and legal noticesStay with your team and your systems
Free trial14 days

Who it’s for

  • Property managers whose phones ring all day with tenant questions
  • Teams woken up at night for repairs that could wait
  • Companies already using Nolan Leasing, so tenants keep the same assistant

What it doesn’t do

  • It doesn’t send contractors. Your team arranges every repair.
  • It doesn’t collect rent.
  • It doesn’t send legal notices.

Other ways to do it

OptionHow it worksThe catch
Office hours and voicemailTenants call during the day and leave messages at night.Questions pile up and urgent calls can sit in voicemail.
After-hours answering serviceLive agents take messages and page your on-call person.Billed per call or minute, no answers from your rules, no photos.
Nolan ResidentsAnswers from your rules, checks repair urgency, reminds and notifies, on every channel.Your team still fixes, collects and decides.

What it costs

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

See every plan

Guides and tools on this topic

Questions before you start

What does Nolan do with a maintenance request?

It takes the details and photos on any channel and checks how urgent it is. When it can’t wait, it gets a person on your team right away; the rest waits in your inbox for the morning.

What can tenants ask Nolan?

Anything about their building: parking, packages, rules, rent dates. Nolan answers from the rules and policies you give it, and asks your team when it isn’t sure.

Does Nolan collect rent?

No. It reminds tenants before rent is due and follows up when it’s late. Payments stay with the system you use today.

How does Nolan reach each tenant?

On the channel each tenant uses, by text or email.

Do tenants need an app?

No. They call, text or email the way they do today.

How do tenants get into Nolan?

Import them from a spreadsheet, then tell them the number, email and chat to use.

What does it cost?

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

Hear Nolan answer as you, free.

Trained on your buildings in minutes. Try it before you add a card.

Try for freeCall (857) 763-4373