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Takes every repair call. Gets your team when it can’t wait.

Nolan takes the details and photos on any channel and checks how urgent it is. When it can’t wait, it gets a person on your team right away. The rest waits in your inbox for the morning.

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Fill your units. Keep your tenants happy. Nolan advertises your units, books visits and answers tenant questions and repair calls.

Triage repairs

Takes every repair call. Gets your team when it can’t wait.

Nolan · Maintenance

  1. Answering Lena’s call…Lena called about a leak11:48 p.m.

    Lena O. · PhoneWater is coming through my bathroom ceiling.

    NolanSorry about that, Lena. Is it still coming in? If you can, turn off the valve under the sink and put towels down.

    • Unit3C · 120 Maple St
    • CallAnswered live

  2. Checking how urgent it is…Checked how urgent it is11:49 p.m.

    • Active leak from the ceilingWater still coming inUrgent
    • 2 photos from LenaSent by text

    Unit below may be affectedValve turned off

    1. New
    2. Urgent
    3. Your team
    4. Done
    Can’t wait: a person on your team now

  3. Getting the person on call…Got the person on call11:50 p.m.

    Handed to your team

    Marc D. · on call tonight

    Called and texted with the details and photos

    Nolan · Text to LenaMarc from Maple Street Rentals is calling you now.

    Lena O.Thank you, that was fast.

    1. New
    2. Urgent
    3. Your team
    4. Done

  4. Sorting tonight’s other requests…Not urgent? It waits for morning11:56 p.m.

    • Dripping kitchen faucetJordan P. · 1B · website chatMorning list
    • Tonight3
    • Urgent1
    • Morning2
    Details and photos saved for your team

    Every request in one inboxYour team decides what’s next

The short answer

What happens when a tenant calls about a repair at night?

Nolan answers, takes the details and photos, and checks how urgent it is. When it can’t wait, like an active leak, it gets the person on call on your team right away and tells the tenant who is coming. Anything that can wait goes to your inbox for the morning, with everything your team needs.

Updated October 27, 2026

What it does

  • Requests on every channel

    Calls, texts, chat and email, with photos.

  • Checks how urgent it is

    Asks the right questions and gives simple safety steps while the tenant waits.

  • Urgent ones to a person

    Calls and texts the person on call, with the details and photos.

  • The rest waits for morning

    On your morning list, in one inbox. Your team decides what’s next.

How does it work?

  1. Tell Nolan who is on call

    Who to reach each night, and how.

  2. Tenants reach Nolan

    On your maintenance line, by text, chat or email, day or night.

  3. The right person hears

    Urgent ones right away. Everything else on the morning list.

An example, start to finish Two requests in one night

  1. 11:48 p.m.

    Lena calls: water is coming through her bathroom ceiling. Nolan asks where, how much and for a photo.

  2. 11:51 p.m.

    An active leak can’t wait. Nolan alerts your team with the photo and tells Lena the team has been told.

  3. 1:20 a.m.

    Sam texts that the kitchen faucet drips. Nolan takes the details and tells him the team will follow up in the morning.

  4. 8:00 a.m.

    Your team finds the faucet on the morning list, with the unit, the photo and what Sam said.

What your team sees

Tonight’s requests, sorted, each with details and photos saved.

  • What can’t wait

    Handed to the person on call, with the tenant’s photos.

  • The morning list

    Everything that can wait, in one inbox.

  • Every request saved

    The unit, the channel and what the tenant said.

At a glance

DetailNolan
ChannelsCalls, texts, emails and chat, day or night
TakesThe unit, what’s wrong and photos
UrgencyChecked on every request
When it can’t waitAlerts your team right away, by text and email, with the request
When it can waitIn your inbox for the morning, details saved
Who fixes itYour team decides who and when

Who it’s for

  • Property managers whose on-call phone rings for everything
  • Teams replacing an after-hours answering service
  • Companies that want every request saved with photos

What it doesn’t do

  • It doesn’t send a contractor. Your team decides who fixes it and when.
  • It doesn’t replace 911. Tenants in danger are told to call emergency services first.
  • It doesn’t promise a time for the repair.

Other ways to do it

OptionHow it worksThe catch
An on-call phoneOne person takes every after-hours call.Woken up for dripping faucets, and nothing written down.
After-hours answering serviceA live agent takes a message and may page your team.Billed per call or minute, no photos, and urgency judged from a script.
NolanEvery request taken with photos, urgency checked, your team alerted at night only when it can’t wait.Your team still does the repair and decides who goes.

What it costs

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

See every plan

Guides and tools on this topic

Questions before you start

What does Nolan do with a maintenance request?

It takes the details and photos on any channel and checks how urgent it is. When it can’t wait, it gets a person on your team right away; the rest waits in your inbox for the morning.

Does Nolan send a contractor?

No. Nolan takes the request and gets the right person on your team. Your team decides who fixes it and when.

Is it a replacement for an after-hours answering service?

It does the same first job, answering every call, and also checks how urgent it is, saves photos and sorts the morning list.

What counts as urgent?

Things that can’t wait for morning, like an active leak or no heat in winter. Anyone in danger is told to call 911 first.

How does my team hear about an emergency?

By text to your team’s mobile and by email to your notice addresses, the moment the request comes in, with a link to it.

Can tenants send photos?

Yes, by text or email. The photos are saved on the request.

What does it cost?

Nolan Leasing and Nolan Residents come in every plan. Essential is $99 a month, billed yearly, with 25 doors included, then $4 a door up to 100. Growth is $499 a month with 150 doors, and Scale $1,499 with 600. Every plan has a 14-day free trial, every channel and no per-user or setup fee.

Sleep through the dripping faucets.

Only the calls that can’t wait reach your team at night.

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